Frequently asked questions

Every order ships free to the contiguous 48 U.S. states, with no minimum purchase. Alaska, Hawaii and U.S. territories are outside this offer. Shipping charges for other destinations are calculated at checkout.

Read the shipping policy.

Orders are generally processed within 1–3 business days after payment confirmation. We do not ship on weekends or official public holidays.

For items in a local warehouse, the shipping policy lists 1–2 business days for processing and an estimated 3–7 business days for delivery after dispatch. Items shipping from China take 1–3 business days to process, followed by an estimated 7–18 business days for delivery.

Timing depends on the item, destination and fulfillment location. These are estimates, rather than guaranteed delivery dates. Contact us with the product and option if you need to check before ordering.

After dispatch, we send a tracking number to the email address used for your order. Use that number to follow the shipment with the carrier. If you cannot find the tracking email, check your spam folder or contact us with your order number.

Please inspect your order when it arrives. Email liwei@jeeteehome.com with your order number, a description and photos of the affected items and packaging. For shipping damage, please contact us within 7 days of delivery.

We will review the issue and arrange the applicable resolution under our return policy. Please contact us before sending anything back.

Contact liwei@jeeteehome.com within 30 days of delivery to request a return. Items must be unused, with their original packaging, tags and proof of purchase.

Wait for approval and return instructions before sending your package. Returns sent without a prior request are not accepted. See the full return conditions.

We cover return shipping for quality-related issues. Customers cover return shipping for change-of-mind returns. Contact us first so we can review the request and provide the appropriate instructions.

Ordinary discounted items follow our standard return conditions. Clearance items are excluded from change-of-mind returns. For quality issues, we offer an exchange or refund; clearance items with quality issues are eligible for exchange only.

We will let you know the result after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If you are waiting for an update, contact us with your order number.

The total includes the cooking pieces and accompanying accessories, such as lids, removable handles, utensils and pan protectors. A 26-piece set does not mean 26 pots and pans.

Contents vary by set and option. Check the product’s included-pieces section before ordering. View the 26-piece set FAQs.

Care and heat limits vary by model and component. Pan bodies, handles, lids and accessories can have different requirements. Follow the instructions supplied with your specific product.

The 26-piece removable-handle set shown on this site should be hand washed. Please contact us with the product name and option if you need to check a care or oven-use limit.

Let the cookware cool, wash and dry it, then detach the handles for storage. Place pan protectors between nested pieces. Follow the supplied instructions when attaching or releasing a handle.

Each order includes one board in the size you select. S, M and L are sold separately. Photos showing multiple sizes illustrate the available options.

Compare the board options and FAQs.

Yes. The board is dishwasher safe. Wash it thoroughly between raw and ready-to-eat foods, then dry it before hanging or storing. Handle the thin metal edges carefully when washing or moving it.

Fine surface marks can appear during normal knife use. These are an appearance change to expect. Clean the board between food-preparation tasks and dry it before storage.